Getting Started
What does RAZ Communication actually do?
We're a full-service digital agency specializing in AI automation - chatbots, automated marketing campaigns, lead scoring, and content operations - combined with web design and development to help businesses convert more visitors into customers.
How do I get started with a free audit?
Fill out the audit request form on our homepage with your name, email, and website. We'll review your current site and marketing setup and send back a custom report showing where automation could have the biggest impact, usually within 24-48 hours.
Do I need any technical knowledge to work with you?
No. We handle setup, integration, and ongoing management of every automation we build. You'll get plain-language reporting, not technical jargon, and we walk you through anything you need to know to use the tools day to day.
How long does onboarding take?
Most clients are fully onboarded within 1-2 weeks, depending on the complexity of the automation and how much access we need to your existing systems (website, CRM, email platform).
Pricing and Plans
How much does AI automation cost?
Our plans start at $497/month for a single automation workflow and audit, scaling up to $1,297/month for our Growth plan with 5 workflows and an AI chatbot included. Enterprise pricing is custom based on scope. See our Pricing page for full plan details.
Is the free audit really free, with no obligation?
Yes. No credit card is required to request it, and there is no obligation to continue working with us afterward. You keep the report either way.
Can I cancel or change plans later?
Yes, plans are billed monthly with no long-term contract lock-in. You can upgrade, downgrade, or cancel with 30 days notice.
Resource Management
How is this different from a staffing agency?
A staffing agency hands you a resume and steps back. We stay involved for the life of the engagement - matching, onboarding, day-to-day quality checks, and being the one point of contact if anything needs to change.
How does the matching process work?
You describe the role or problem, not a formal job spec. We match you with someone from our existing, already-evaluated network - usually within days, not the weeks a traditional hire takes.
What happens if a resource isn’t the right fit?
Tell us and we resolve it - typically a replacement resource within days, at no extra cost to you. You're not stuck managing an underperforming hire on your own.
Can I request a specific type of resource?
Yes - developers, designers, project managers, QA engineers, marketers, data/AI specialists, DevOps, and content writers are all available. If you need something more specific, ask and we'll scope it.
How is billing handled for a managed resource?
One invoice, on the engagement model you choose (dedicated, team augmentation, or project-based pod) - not separate contracts or payroll setup on your end.
Can I scale the number of resources up or down?
Yes, through the same point of contact you already have - no new hiring cycle or vendor search needed to add, swap, or wind down a resource.
Results and ROI
How fast will I see results from automation?
Most clients see measurable movement in leads or conversion rate within the first 30-45 days. Fuller ROI, especially from lead scoring and nurture sequences, typically shows by month three as the automation accumulates data and improves targeting.
What kind of ROI can I realistically expect?
It varies by industry and starting point, but our clients have seen results ranging from 285% lead growth to 340% ROI within the first few months, based on eliminating manual follow-up delays and better lead prioritization. Results depend on your traffic volume and current conversion baseline.
Do you guarantee specific results?
We don't guarantee specific numbers, since results depend on your industry, traffic, and offer - but we do provide a clear audit upfront showing realistic potential based on your current numbers before you commit to anything.
Technical and Support
What platforms do your automations work with?
We integrate with most major CRMs, email platforms, and website builders, including WordPress, and can connect to your existing tools rather than forcing a full system replacement.
What happens if something breaks or stops working?
All active clients get ongoing monitoring and support included in their plan. If an automation misfires or a workflow breaks, our team is notified automatically in most cases, and we fix it as part of your existing plan, not as a billable extra.
Will an AI chatbot sound robotic and hurt my brand?
Every chatbot we build is trained specifically on your business, tone, and FAQs before launch, and reviewed by our team for voice consistency. It's built to sound like a helpful team member, not a generic script.
Website Development
How long does it take to build a new website?
Most business websites launch within 2-4 weeks from kickoff, depending on the number of pages and how quickly we receive your content and feedback.
Will my website be mobile-friendly?
Yes - every site we build is designed mobile-first and tested across phones, tablets, and desktops before launch.
Can I update the website myself after it’s built?
Yes. Every site is built on an easy-to-use content management system, and we provide training so you can update pages, blog posts, and images without calling a developer.
Do you also handle SEO for the new site?
Basic on-page SEO - page titles, meta descriptions, sitemap, and Core Web Vitals optimization - is included with every build. Ongoing SEO campaigns are available separately.
Still have questions?
Get a free audit and we'll answer anything specific to your business.
Book a Free Audit